Q: Who is A-Z?

We are a vehicle dismantler and vehicle parts retailer, providing new and used parts for all makes and models of vehicles.  We sell new and used parts from our own stock and also have an extensive and constantly expanding parts network. We have been serving the automotive community since 1982 and we'll be around for a lot longer too.

We are a registered Authorised Treatment Facility (ATF), working on behalf of the Environment Agency and DVLA to dispose of vehicles in accordance with End of Life Vehicle (ELV) Regulations. We recycle at least 85% of vehicles and work to continually reduce waste. We are a member of the MVDA (Motor Vehicle Dismantlers Association) which is the trade association for our industry promoting both the interests of licensed ATFs and the motoring public.

We are contracted to a number of insurance companies to dispose of End of Life Vehicles, and are also a member of cartakeback.com and Autogreen who contract with the majority of vehicle manufacturers to offer disposal services around the UK. We can also arrange to take your End of Life Vehicle from you and dispose of it in accordance with the End of Life Vehicle regulations. Please see our About Us Section for more information.

Q: Where are you located?

We are based in Cumbria but we may deliver your parts from warehouses and dismantlers throughout the U.K.

Q: When will I get a response to an email I sent you?

We will respond to you as soon as possible. We are committed to responding to your emails within one working day. We will most likely reply to your email sooner, but this depends on the nature of your query and whether we have to make further enquiries before we provide you with an accurate response. If you wish to speak to a live person, please include a daytime phone number with your email. Please give us the opportunity to give all of our customers the best service by emailing us your questions, as this enables us to route your emails to the appropriate department and gives everyone a written record of our communications.

Q: Do you have a mailing list?

Yes, we have an email mailing list. It goes out with parts specials and news items. If you let us know of specific makes and models of vehicles you are interested in, we can email you when we receive these vehicles and/or parts into stock.

Some of the parts specials are ours; others are specials that we are passing along from some of our suppliers.

Sign up now it's free! If you don't sign up, you won't hear from us. We don't spam and we don't buy email lists. We only send these emails out to people who request them.

Q: What kinds of parts do you sell?

We sell almost every type of vehicle part. If you cannot find the part you are looking for on our website this doesn’t mean we don’t have it! Please complete a Parts Request form and we’ll get back to you to let you know whether we have the part or can source it for you.

Q: Where do your parts come from?

We sell parts which are second hand, removed from vehicles which have been taken off the road to be broken down for parts. Most of these vehicles come from one of the vehicle insurance companies which we contract with, or via an agent acting on their behalf. The vehicles are most likely accident damaged or finance repossessions. We collect these vehicles and then perform a full depollution and breaking procedure to ensure a substantial percentage of the vehicle can be recycled, and any pollutants are dealt with in the correct manner. Any parts from the vehicle which are in a serviceable and working condition are removed from the vehicle and stored securely in our warehouses awaiting sale. Some parts remain on the vehicles and are only removed if we receive a sales enquiry, in such cases we would require a non refundable deposit in order to remove the part. This happens rarely but is possible with parts which are not widely sought after and/ or may be labour intensive to remove.

Q: What does a part look like?

We try hard to always show an exact picture of a particular part, but color, logo, texture, side ( LH , RH, Front, Rear), etc. may vary from what is shown in the image. Due to the volume of vehicles and sales which we deal with it may not always be possible or viable to photograph each individual part.

Q: Can you send me a paper catalogue?

If you can’t find the part you are looking for then please fill out the parts request form. Due to the volume of vehicles we dismantle it is not possible for us to catalogue each part. In addition to this we are receiving new vehicles into stock each day and so parts from these vehicles will not yet be listed. Once we receive your parts request form we will check our own stock and get back to you as soon as possible.
If we don’t have the part in our own stock then we may be able to source the part for you from other trusted dismantlers. We have decades of experience in the industry and have therefore built up relationships with other dismantlers who can be trusted to supply good quality, reasonably priced vehicle parts. Therefore, bear with us, we will be working on your request and will do our best to find a part for you, this process could take anything from 10 minutes to 2 working days.

Q: Is it possible for you to contact me if you receive parts for a particular vehicle in future?

Yes, we have an email mailing list. If you register your interest in specific makes/models of vehicles then we will send you updates when we receive these vehicles into stock.

Q: Why are you asking me for my VRM/Registration Number?

This is important because many parts change in the middle of a model year and the VRM is the only way to know which part is the correct one for your car.

Q: Why are your prices so much lower than elsewhere?

Our prices are lower because our costs are lower and our processes more streamlined. We are obviously cheaper than purchasing from dealerships because the parts they sell are new and they have a higher cost base. We are probably cheaper than your local salvage yard because they may have to store parts on the shelf or keep them on vehicles for a year or more before someone with that particular vehicle needs that particular part and decides to buy it from that particular yard - when they do, the yard owner needs to recover a year's worth of cost in one sale. They also need someone to stand at a counter looking up parts, or someone to search for each part for each request. Our customers choose their own parts using our online catalogue. We deliver directly to our customers and we don't have a lot of money tied up in slow-moving inventory. We pass the savings on to our customers with lower prices. Our cost savings are all in efficiency, distribution and by operating first class vehicle dismantling operations to enable much of a vehicle to be recycled, and recycled quickly.

Q: I don't understand the description for the part I'm looking for.

Please send us an email if you are unsure of the descriptive terms. We will look into it further and get back to you.

Q: I want to make sure I get the right part. Do you have photos of the parts?

Most of the parts listed in our catalogue have photos and/or other descriptive information available. Please rely on the description in the catalogue (rather than photographs) to choose which part to order, and ensure you have matched this to the exact model of your vehicle – by performing a vehicle registration check or VIN number check, either through a dealership or via a reliable internet service.

Q: What does "non-stock item—delivery delayed up to X business days" mean?

This means our warehouses do not have the part, but we can order it from one of our partners. The number indicates how much time will pass before the part will be delivered to you. Most of our partners will deliver directly to you (the 2-day delay covers their time to process the order). Some dismantlers insist on delivering to us and then we re-deliver to you (which causes a longer delay), however this is rare.

Q: Do you have the part I want in stock?

Unless our catalogue states "Non-stock item--delivery delayed up to X business days" in the description, the part is available.

Q: What is a "remanufactured" part?

In rare cases a part which we sell may be ‘remanufactured’. A remanufactured part is one that has been disassembled, inspected, tested, and reassembled with some new parts. If an item is ‘remanufactured’ the details will always be contained in the item listing. A product may be remanufactured where certain replacement parts are rare and remanufacturing is therefore beneficial to the end consumer.

Q: I'm interested in ordering online, is your website secure?

Yes! We use 128-bit SSL encryption for the catalogue and shopping basket, so your name and address as well as the credit card number you send us is protected. (Most browsers show a small padlock in the corner of the screen to confirm you are viewing a secure site. If you double-click on that padlock, you'll see the details of our SSL certificate.)

Q: Is your online payment system SECURE?

We use the industry-standard Secure Sockets Layer (SSL) encryption to ensure a secure credit card transaction link between your computer and ours. Once you complete your transaction, your credit card number is split into two parts and each part is stored on a secure server until we retrieve it to process your order.

Q: I've ordered before, do I have to re-enter all my information?

No, just enter your Email Address and password from a past order and click "Remember Me" on the check out page.

Q: What payment methods do you offer?

We accept all debit and credit cards except American Express and Electron. We also accept bank transfers and cash but you will need to contact us directly to do this. We only accept cheques by prior agreement, as parts cannot be delivered or collected until cheques have cleared.

Q: How can I print from your catalogue?

Click the icon. Doing this will pop up the content to be printed in a separate page along with your printers dialog box.

Q: Why do you need my email address & phone number?

We require this information in order to fulfill your order as we may need to contact you should there be any problems. Please review our privacy statement for more information.

Q: How do I use a discount code?

Enter the discount code in the "How did you hear about us" box in the shopping basket. Enter the code without any other numbers or characters.

Q: How can I print an order confirmation?

You'll get a confirmation email when your order is placed that you can print. You'll also see a confirmation web page which you can print from your browser immediately after placing your order.

Q: How much is delivery?

We calculate delivery charges using the rates charged by our courier company. When you add a part to your shopping basket or change a quantity, the basket automatically recalculates delivery based on the weight and size of your order. As you're building your order, you'll always know the full delivered cost -- before you've entered your debit or credit card number or any other personal information.

Most parts of the UK attract the same delivery charge, regardless of how far you are from us. However certain postcodes, mainly those located in the Highlands or Western Isles of Scotland and Ireland attract a higher delivery cost due to the additional charges placed on us by our courier company. Please contact us prior to placing your order if have a Highlands or Western Isles of Scotland postcode, or an Irish postcode, and we will obtain a delivery price for you. If you continue to order online, your order will not be dispatched if it attracts a higher delivery charge than standard. We will contact you if this is the case and provide you with a quote for delivering the item to you. The only time we add extra charges after the order is submitted is if your postcode falls into this category – and we would always contact you before proceeding with the order.

Q: What delivery choices do you have? / When should I expect delivery?

Items can be expected between 1-3 business days after the item has been dispatched. Delivery is Monday to Friday. If the item is being dispatched to a business address, such as a garage/repairer, please include the business name as well as the name of the person to receive the package.
Next Business Day Express – It may be possible to request a 24 hour delivery service, this would be at an extra charge. Please contact us for further details.

Q: I just placed my order. Will it be sent today?

Please allow 24 hours for your order to be processed. Orders placed by 5pm are normally sent out the following day but we cannot guarantee this. Some stock items may not yet have been removed from vehicles and this can add to the dispatch time. Orders are dispatched Monday to Friday.

Q: Can I have the parts delivered to my mechanic/neighbour/brother-in-law?

The bill-to address on your order must match what your credit card company has on file. We can deliver to a different address if you wish, though this may add some time to your order while we verify that it’s okay to deliver to the alternate address. Click the "Different Address" button in the shopping basket and enter the delivery address you wish us to consider. We will contact you to discuss this further.

Q: How do I cancel an order?

In accordance with distance selling regulations, a private consumer has a 7 day “cooling off” period in which they can choose to cancel the order and return the goods for a refund.
If you wish to cancel an order, please email enquiries@a-zcarparts.co.uk as soon as possible, so we can place a stop on your delivery. If your order has already been dispatched, please refuse the product when it arrives (without opening or damaging packaging).
If the item has been correctly supplied by us and subsequently returned within the 7 day ‘cooling off period’ we will issue a refund. A 20% handling fee will be deducted from the refund if the product has been opened and/or removed from its’ original packaging. Delivery charges are non refundable where an item has already been dispatched.
The customer will be responsible for the return of the goods in a saleable condition to our address at their own cost.

Q: What kind of warranty do I get on used parts?

All used parts are given a specific warranty period which will be detailed on the item listing and invoice. Should an item prove defective during this period please email enquiries@a-zcarparts.co.uk giving us as much detail as possible. Please include your daytime telephone number in case we need to contact you for further details. We will contact you as soon as possible to arrange for you to deliver the item back to us for testing. If the item is found by us to be defective, then we will endeavor to rectify the defect or replace the item. If a timely repair or replacement is not possible then we will issue you with a refund. We will make every effort to resolve the situation to your satisfaction. Most vehicle parts sold by us are second hand and are sold as such. Whilst we wish to give good value to our customers we cannot guarantee each part to be absolutely perfect and this is reflected in our prices when they are compared to brand new items.

The guarantee covers parts only. It does not cover any labour charges or costs incurred from any fault arising from the fitting of the part purchased.
As the parts are second hand, we do not hold ourselves responsible if any vehicle is off the road whilst a parts exchange/repair/refund is being processed. The parts warranty/ guarantee is void if any part supplied is tampered with in any way.

Engine-Specific Warranty Conditions.
The term ‘engine’ refers to the cylinder head & block and the components that make these up i.e. pistons, cam shaft, etc. Any ancillaries left on the engine e.g. water pump, cam belt (we always stipulate that the consumer should arrange for the fitting of a new cam belt prior to fitting a used engine as a condition of our warranty) are given free of charge and are not covered by this guarantee. Gaskets & oil seals are not covered.
This guarantee and terms of business do not affect your statutory rights.

Q: What happens if an incorrect part is supplied?

We will always try to supply the exact part that is required. Due to the variations in make, model, design and years of manufacture we cannot give any guarantee that any parts are correct for the purpose required. All sales are made on a strict understanding that the customer is responsible for making sure that parts bought are correct for the purpose required. In the event that a part purchased is not correct for the particular vehicle we will attempt to replace the part with the correct one if returned unused and we are notified within 48 hours.

However, if a part is actually fitted to a vehicle then we cannot accept the part back. Occasionally customers fit parts which do not solve the original fault on their vehicle. We are not a fault finding service and if a part supplied is as per the customer’s requirements and is fitted to the customer’s vehicle then we cannot accept a return.

Q: What kind of warranty do I get on new parts?

All new parts come with the manufacturer's warranty against failure due to defects in materials or workmanship.

Q: What if I get a damaged delivery?

It is important that you check your delivery before you sign for an item. If you sign the courier slip this means you accept the goods as arriving in good condition. This is part of the courier’s operational terms and it is difficult for us to approach the courier regarding damaged consignments if they have been signed for by the customer. If goods arrive in a damaged condition please refuse the delivery as ‘damaged’. At this point please email us at enquiries@a-zcarparts.co.uk and we will make enquiries and arrange for replacement of your product. Please include a daytime phone number in your email.

Q: What about defective products?

Please refer to our warranty section.

Q: I recently returned an item, when will I receive a refund?

Refunds typically take up to 5 business days to be issued. Refunds will only be processed when returns to our warehouses have been pre-arranged, and a repair or a replacement has not been possible. Refunds will be issued in the same form as the original payment (i.e. Credit card payments will receive credit to the same credit card).